Refund and cancellation policy
Last updated: 3 October 2026
This covers Tinta Pro, the only thing Tinta sells. Reading with Tinta is free and costs nothing to stop.
Cancelling
You can cancel Pro at any time, from Settings › Account in the app or by emailing hello@tintareader.com from the address you signed in with. Nothing more is charged after you cancel. Pro stays on until the end of the month or year you have already paid for, and your account then returns to Free. Your texts and words stay on your devices either way.
Refunds
Any Pro payment can be refunded in full within 14 days of being charged, whether it was your first payment or a renewal, monthly or yearly. You don't need to give a reason.
To ask for one, email hello@tintareader.com from the address you signed in with and say which payment. We aim to reply within two working days. The refund goes back to the card or account you paid with, through Dodo Payments, our merchant of record, and usually arrives within 5 to 10 working days, depending on your bank. Pro ends when the refund is made.
After 14 days a payment is not refunded, but you can still cancel so that nothing more is charged.
Your rights under the law
Nothing in this policy limits a right you have under the consumer law where you live, including the Australian Consumer Law. If the service has a major failure, you are entitled to a remedy under those laws whatever the 14-day window says.